Town of Madrid (population 1735)
Name of service/government operation: E 911 Dispatching Service
Form of sharing: County wide dispatch service
Services affected: Fire and Rescue
Year started: 1990?
Partners: All municipalities, County, and State Emergency Services
Primary goal(s)/motivation(s): to provide uniform and efficient dispatching operations for emergency response agencies
What planning process preceded the sharing? years of planning and discussion and a radio communications study of the county
What governance structures and/or agreements are required to maintain this agreement? An agreement between the municipalities, the county, and New York State Police
Challenges: Staffing, training, and division of duties/responsibilities
Benefits: uniform dispatching of emergency response agencies and inter agency cooperation and coordination
Impact on budget: results in a cost savings through efficiency of a centralized facility
Impact on labor: reduced labor demands versus individual communities operating their own dispatch operations
Impact on service: much better service and coordination
Key contact: Joseph Gilbert, Director of the SLC Department of Emergency Services