Yglesias, Sofia. (2014). "Co-Production in Service Delivery: The Case of Nextdoor.com." The Creative Responses to Fiscal Stress Project, Dept. of City and Regional Planning, Cornell University.
Service delivery schemes that involve citizens in coproduction tend to be celebrated because they offer a possibility of reducing costs as they increase user satisfaction and promote a sense of ownership. There are equity and quality concerns that should be taken into account, especially with the incorporation of information technologies in public service delivery. This issue brief will use the case of Nextdoor.com to analyze the role of information technology as an innovative mechanism to co-produce public services in times of fiscal stress.
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